Tutorial OTRS - Installation on Ubuntu Linux [ Step by step ]

Would you like to learn how to do an OTRS installation on Ubuntu Linux? In this tutorial, we are going to show you how to install, configure, and access OTRS on a computer running Ubuntu Linux.

• Ubuntu 20
• Ubuntu 19
• Ubuntu 18
• OTRS 6.0.29

OTRS – Related Tutorial:

On this page, we offer quick access to a list of tutorials related to OTRS.

List of Tutorials – OTRS

Tutorial OTRS – Installation on Ubuntu Linux

Install the list of required applications.

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Install the MariaDB database service.

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Create a MariaDB configuration file.

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Here is the file content.

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Restart the MariaDB service.

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Access the MariaDB service command-line.

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Create a database named OTRS.

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Give the MySQL user named OTRS permission over the database named OTRS.

In our example, the password kamisma123 was set to the MySQL user named OTRS.

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Install the Apache webserver with PERL support.

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Enable the required Apache modules.

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Restart the Apache service.

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Create a user account for the ORTS system.

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Download and install the OTRS application.

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Verify if all the required PERL modules were installed.

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Here is the command output.

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o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v2.32)
  o Archive::Zip.....................ok (v1.67)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Date::Format.....................ok (v2.24)
  o DateTime.........................ok (v1.51)
    o DateTime::TimeZone.............ok (v2.38)
  o DBI..............................ok (v1.643)
  o DBD::mysql.......................ok (v4.050)
  o DBD::ODBC........................ok (v1.61)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................ok (v3.10.4)
  o Digest::SHA......................ok (v6.02)
  o Encode::HanExtra.................ok (v0.23)
  o IO::Socket::SSL..................ok (v2.067)
  o JSON::XS.........................ok (v4.02)
  o List::Util::XS...................ok (v1.50)
  o LWP::UserAgent...................ok (v6.26)
  o Mail::IMAPClient.................ok (v3.42)
    o IO::Socket::SSL................ok (v2.067)
    o Authen::SASL...................ok (v2.16)
    o Authen::NTLM...................ok (v1.09)
  o ModPerl::Util....................ok (v2.000011)
  o Moo..............................ok (v2.003006)
  o Net::DNS.........................ok (v1.22)
  o Net::LDAP........................ok (v0.66)
  o Net::SMTP........................ok (v3.11)
  o Template.........................ok (v2.27)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v1.41)
  o Time::HiRes......................ok (v1.9760)
  o XML::LibXML......................ok (v2.0134)
  o XML::LibXSLT.....................ok (v1.99)
  o XML::Parser......................ok (v2.46)
  o YAML::XS.........................ok (v0.81)

Create a new OTRS configuration file.

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Edit the OTRS configuration file.

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Enter the database configuration.

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Edit the OTRS configuration script.

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Locate and enable the MySQL Configuration.

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Here is the file, before our configuration.

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Here is the file, after our configuration.

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Set the correct file permission on the OTRS directory.

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Verify the permission of the directory.

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Here is the command output.

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drwxr-xr-x  9 otrs www-data   4096 Jul  6 23:00 .
drwxr-xr-x  3 root root       4096 Sep 11 14:02 ..
-rw-rw----  1 otrs www-data 472837 Jul  6 23:00 ARCHIVE
-rw-rw----  1 otrs www-data   4056 Jul  6 22:34 AUTHORS.md
-rw-rw----  1 otrs www-data   1388 Mar 24 14:50 .bash_completion
drwxrwsr-x  4 otrs www-data   4096 Jul  6 22:59 bin
-rw-rw----  1 otrs www-data 904291 Jul  6 22:59 CHANGES.md
-rw-rw----  1 otrs www-data     70 Mar 24 16:18 CONTRIBUTING.md
-rw-rw----  1 otrs www-data  35149 Sep 14  2018 COPYING
-rw-rw----  1 otrs www-data  15891 Jul  6 22:59 COPYING-Third-Party
drwxrwsr-x  2 otrs www-data   4096 Jul  6 22:34 Custom
drwxrwsr-x  3 otrs www-data   4096 Mar 24 16:18 doc
-rw-rw----  1 otrs www-data   1125 Mar 24 14:50 .fetchmailrc.dist
drwxrwsr-x  3 otrs www-data   4096 Jul  6 22:34 i18n
-rw-rw----  1 otrs www-data    141 Jul  6 22:59 INSTALL.md
drwxrwsr-x 10 otrs www-data   4096 Sep 11 14:52 Kernel
-rw-rw----  1 otrs www-data   1616 Jul  6 22:34 .mailfilter.dist
-rw-rw----  1 otrs www-data   1914 Mar 24 16:18 .procmailrc.dist
-rw-rw----  1 otrs www-data   2678 Jul  6 22:59 README.md
-rw-rw----  1 otrs www-data    158 Jul  6 23:00 RELEASE
drwxrwsr-x  8 otrs www-data   4096 Sep 11 15:11 scripts
-rw-rw----  1 otrs www-data   3646 Apr  8 18:39 SECURITY.md
-rw-rw----  1 otrs www-data    133 Jul  6 22:59 UPDATING.md
drwxrwsr-x 13 otrs www-data   4096 Jul  6 23:00 var

Enable the OTRS application as an Apache virtual host.

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Verify if all the required modules were installed.

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Restart the Apache service.

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You have finished the OTRS installation.

Tutorial OTRS – Web installer

Open your browser and enter the IP address of your web server plus /otrs/installer.pl.

In our example, the following URL was entered in the Browser:

• http://192.168.0.10/otrs/installer.pl

The OTRS web installation interface should be presented.

Click on the Next button and accept the license agreement.

Select the MySQL database type.

Select the option to use an existing database.

Enter the information required to connect to the OTRS database.

• User: otrs
• Password: kamisama123
• Host: 127.0.0.1
• Database name: otrs

Ubuntu OTRS Installation - Database configuration

Wait for the OTRS installation to finish.

Enter the information to identify your company.

Skip the email configuration.

Wait for the OTRS installation to finish and take note of the password displayed.

Prepare the scheduled tasks to run.

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After finishing the installation, start the OTRS service.

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Congratulations! The OTRS installation was finished successfully.

Tutorial OTRS – Dashboard access

Open your browser and enter the IP address of your web server plus /otrs/.

In our example, the following URL was entered in the Browser:

• http://192.168.0.10/otrs/

The OTRS web interface should be presented.

On the login screen, use the default username and the password you took note of.

• Default Username: root@localhost
• Password: yK410lwRxglOokwl

After a successful login, you will be sent to the OTRS Dashboard.

Congratulations! The OTRS installation was finished successfully.

OTRS Installation on Ubuntu Linux

OTRS Installation on Ubuntu Linux

OTRS – Related Tutorial:

Tutorial OTRS – Installation on Ubuntu Linux

Tutorial OTRS – Web installer

Tutorial OTRS – Dashboard access

OTRS Installation on Ubuntu Linux

OTRS Installation on Ubuntu Linux

OTRS – Related Tutorial:

Tutorial OTRS – Installation on Ubuntu Linux

Tutorial OTRS – Web installer

Tutorial OTRS – Dashboard access

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