Would you like to learn how to install OTRS on a computer running Ubuntu Linux on the Amazon AWS cloud? In this tutorial, we are going to show you how to create a new account at Amazon AWS, how to create an Ubuntu virtual machine instance, and how to perform the OTRS installation on a new virtual machine on the Amazon EC2 cloud.

• Ubuntu 20
• OTRS 6.0.29

OTRS – Related Tutorial:

On this page, we offer quick access to a list of tutorials related to OTRS.

Tutorial – How to Create a Key Pair

To access a Linux Virtual Machine on AWS, first, you need to create a private Key.

Open your browser, access the Amazon AWS website and enter your login information.

After a successful login, you will be sent to the AWS Dashboard.

aws dashboard

Access the COMPUTE menu and select the EC2 option.

amazon aws ec2 menu

On the EC2 Dashboard, access the Network & Security menu and click on the Key Pairs option.

aws key pair menu

On the Key Pairs screen, click on the Create Key Pair button.

create key pair

You will have to enter a name to the new Key Pair.

You will have to save locally your private key.

aws new key pair

In our example, we created a key pair named TEST.

In our example, we saved a file named TEST.PEM.

Tutorial – How to Create an AWS EC2 Ubuntu

On the EC2 Dashboard, access the Instances menu and click on the Instances option.

aws ec2 instances

On the EC2 Instance screen, click on the Launch Instance button.

aws ec2 launch instance

Now, it is time to select the desired Operational system image.

On the list presented, locate and select the Ubuntu Linux image.

Ubuntu EC2

As the second step, you will have to select the type of virtual machine that will run the Ubuntu Linux.

Basically, you will select the number of processors and the amount of RAM that you want.

aws ec2 vm type

If you do not want to specify the amount of hard disk available to this virtual machine, click on the Review and Launch button.

If you want to specify the amount of hard disk available to this virtual machine, click on the Configure instance detail button.

On the summary screen, click on the Launch button.

aws ec2 launch

Select the Key pair authorized to connect to the new virtual machine and click on the Launch Instances.

In our example, the key pair named TEST was selected.

aws instance keypair

On the EC2 Dashboard, access the Instances menu and click on the Instances option.

As you can see a new virtual machine was created.

aws instances

In our example, the virtual machine got the Dynamic IP address: 34.217.14.140

Tutorial – How to Access an AWS Ubuntu

To access the Linux virtual machine you will have to download the following software:

• Putty

• PuttyGen

First, we need to convert the private key from the PEM format to the PPK format.

Open the PuttyGen software, access the Conversions menu and select the Import key.

putty key generator

After importing the PEM file, you need to set a password to protect your private key.

Click on the Save private key button to generate a file with the PPK extension.

In our example, a file named TEST.PPK was created.

aws puttygen private key

Open the Putty software, select the SSH option and enter the username ubuntu@ followed by the IP address of the AWS virtual machine.

In our example, we used ubuntu@34.217.14.140.

aws putty ssh

Access the SSH authentication tab, click on the Browse button, locate the PPK file and click on the Open button.

aws putty ssh key auth

An SSH connection will be started with your Ubuntu virtual machine.

Use the following command to become the root user on the Ubuntu virtual machine.

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You have successfully created an Ubuntu virtual Machine on Amazon AWS.

Tutorial OTRS – Installation on Ubuntu Linux

Install the list of required applications.

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Install the MariaDB database service.

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Create a MariaDB configuration file.

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Here is the file content.

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Restart the MariaDB service.

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Access the MariaDB service command-line.

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Create a database named OTRS.

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Give the MySQL user named OTRS permission over the database named OTRS.

In our example, the password kamisma123 was set to the MySQL user named OTRS.

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Install the Apache webserver with PERL support.

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Enable the required Apache modules.

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Restart the Apache service.

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Create a user account for the ORTS system.

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Download and install the OTRS application.

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Verify if all the required PERL modules were installed.

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Here is the command output.

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Create a new OTRS configuration file.

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Edit the OTRS configuration file.

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Enter the database configuration.

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Edit the OTRS configuration script.

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Locate and enable the MySQL Configuration.

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Here is the file, before our configuration.

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Here is the file, after our configuration.

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Set the correct file permission on the OTRS directory.

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Verify the permission of the directory.

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Here is the command output.

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Enable the OTRS application as an Apache virtual host.

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Verify if all the required modules were installed.

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Restart the Apache service.

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You have finished the OTRS installation.

Tutorial OTRS – Web installer

Open your browser and enter the IP address of your web server plus /otrs/installer.pl.

In our example, the following URL was entered in the Browser:

• http://200.200.200.200/otrs/installer.pl

The OTRS web installation interface should be presented.

Click on the Next button and accept the license agreement.

OTRS installation ubuntu

Select the MySQL database type.

Select the option to use an existing database.

OTRS Install Ubuntu - Database

Enter the information required to connect to the OTRS database.

• User: otrs
• Password: kamisama123
• Host: 127.0.0.1
• Database name: otrs

Ubuntu OTRS Installation - Database configuration

Wait for the OTRS installation to finish.

OTRS Install ubuntu

Enter the information to identify your company.

OTRS Ubuntu - System settings

Skip the email configuration.

OTRS Installation - Skip email

Wait for the OTRS installation to finish and take note of the password displayed.

Ubuntu - OTRS Installation

Prepare the scheduled tasks to run.

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After finishing the installation, start the OTRS service.

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Congratulations! The OTRS installation was finished successfully.

Tutorial OTRS – Dashboard access

Open your browser and enter the IP address of your web server plus /otrs/.

In our example, the following URL was entered in the Browser:

• http://200.200.200.200/otrs/

The OTRS web interface should be presented.

OTRS login

On the login screen, use the default username and the password you took note of.

• Default Username: root@localhost
• Password: yK410lwRxglOokwl

After a successful login, you will be sent to the OTRS Dashboard.

OTRS Dashboard

Congratulations! The OTRS installation was finished successfully.