Would you like to learn how to recover the OTRS admin password? In this tutorial, we are going to show you how to use the OTRS password recovery procedure to change the password of the ROOT user using the command-line of a computer running Ubuntu Linux.

• Ubuntu 20
• Ubuntu 19
• Ubuntu 18
• OTRS 6.0.29

OTRS - Related Tutorial:

On this page, we offer quick access to a list of tutorials related to OTRS.

Tutorial OTRS - Password recovery

In our example, we are using MySQL as the database service for OTRS.

First, we need to access the OTRS server as ROOT user.

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Use the following commands to reset the OTRS password of the ROOT user.

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In our example, we changed the ROOT user password to admin.

Tutorial OTRS - Dashboard access

Open your browser and enter the IP address of your web server plus /otrs/.

In our example, the following URL was entered in the Browser:


The OTRS web interface should be presented.

OTRS login

On the login screen, use the ROOT username and the new password.

• Username: root@localhost
• Password: admin

After a successful login, you will be sent to the OTRS Dashboard.

OTRS Dashboard

Congratulations! You successfully recovered the password of the OTRS admin user.